Lenovo Post Warranty Foundation Service + Premier Support

Lenovo Post Warranty Foundation Service + Premier Support - Extended service agreement - parts and labour - 1 year - on-site - business hours / 5 days a week - response time: NBD - for P/N: 7D52CTO3WW
5WS7A96248
1271.79 vat incl.
1051.07 € vat excl.
Quantity
ADD TO CART
NO STOCK (by order)
Category System Service & Support
Manufacturer LENOVO
Model Foundation Service + Premier Support
Productline Lenovo Post Warranty
Part number 5WS7A96248
This package includes Foundation Service and Premier Support.¦Foundation Service. Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Lenovo service experience can optimize productivity and user satisfaction by reducing downtime, and enable you or your IT staff to focus on business-critical issues. The Lenovo warranty includes 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo's normal in-country business hours. Calls received after 4pm local time will require an additional business day for service dispatch. The post-warranty services are available in one-year increments and can be added to any base warranty. All service levels are available: next business day on site, 9x5x4, and 24/7 response time windows.¦Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. Lenovo Premier Support will assist by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
Main Specifications
Product DescriptionLenovo Post Warranty Foundation Service + Premier Support - extended service agreement - 1 year - on-site
TypeExtended service agreement
Service IncludedParts and labour
Full Contract Period1 year
LocationOn-site
Response TimeNext business day
Service AvailabilityBusiness hours / 5 days a week
Designed ForP/N: 7D52CTO3WW
Prices and informations are subject to modifications
*The stock and delivery time may change at any time, at the up or down.

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