HPE Pointnext Tech Care Critical Service

HPE Pointnext Tech Care Critical Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours
HX5A9E
2546.37 vat incl.
2104.44 € vat excl.
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NO STOCK (by order)
Category System Service & Support
Manufacturer HP-ENTERPRISE
Model Critical Service
Productline HPE Pointnext Tech Care
Part number HX5A9E
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions.
HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customer's environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
Main Specifications
Product DescriptionHPE Pointnext Tech Care Critical Service - extended service agreement - 3 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
Full Contract Period3 years
LocationOn-site
Service Availability24 hours a day / 7 days a week
Repair Time6 hours
Prices and informations are subject to modifications
*The stock and delivery time may change at any time, at the up or down.

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