HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention

HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h
H22X5E
3210.44 vat incl.
2653.26 € vat excl.
Quantity
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NO STOCK (by order)
Category System Service & Support
Manufacturer HP-ENTERPRISE
Model Essential Service with Comprehensive Defective Material Retention
Productline HPE Pointnext Tech Care
Part number H22X5E
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
HPE Comprehensive Defective Material Retention (CDMR) allows you to keep all data retentive components. Before the actual replacement occurs, you must inform the authorized HPE support agent of your intention to keep the disk drive/data retentive component. You must also copy the information found on the label of the malfunctioning disk drive/component and provide it to Hewlett Packard Enterprise. The malfunctioning part will then be replaced.
Main Specifications
Product DescriptionHPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
Full Contract Period4 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Prices and informations are subject to modifications
*The stock and delivery time may change at any time, at the up or down.

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